Product Return and Exchange Policy

When you receive your order, go ahead and open the box to check the design, dimensions, and integrity before paying (for COD orders). This is a step that protects both you and us, so please do not hesitate.

We sincerely advise you to record a short video while opening the box. If anything turns out not to be right, that video helps both sides verify quickly and resolve it for you without any dispute.

You may exchange or return an item within 3–7 days of receiving it if it falls into one of these cases: the item was broken in transit, the design delivered differs from the order placed, or the product has a defect from the manufacturer.

For these cases, you need to send us the unboxing video as evidence. This is a mandatory condition, because worship goods are fragile and travel long distances; with a video, the return or exchange is settled neatly and fairly for both sides.

Worship goods are sacred items. By our people's custom, an item that has been consecrated and offered incense for worship in the home is no longer suitable to be returned or passed on to another household. For this reason, we do not accept the return of items that have been used for worship.

We also do not exchange due to a change of mind — for example, having received the correct design but wanting to switch to a different style. We ask for your understanding and that you consider carefully when choosing — if you are still unsure, just message us so we can advise you before you order, rather than exchanging after you receive it.

To help you see each piece clearly on screen, product photos on our website are post-processed for lighting, background and sharpness; some images are re-created from the original photos so the details show more clearly. Whatever the processing, the design, carving patterns and proportions are always kept true to the product; the dimensions and materials stated in the description are what your order is based on.

Most worship items are handcrafted: statue faces are painted by hand, altar cabinets are carved one by one, and every log of wood has its own grain. So between two pieces of the same model — and between the photo and the piece you receive — there may be slight differences in wood grain, colour tone or brush strokes. This is the natural character of handmade goods, not a defect, and is not covered by returns.

For altar cabinets and other high-value items, we send photos or a video of the very piece you will receive before delivery — you confirm only once you are happy with it. For any other item, just message us on Zalo and we will gladly send extra real photos for your peace of mind.

If the fault is on our side — the item was broken in transit, the wrong design was delivered, or the product is defective — then the cost of returning and exchanging the item is fully borne by us. You do not have to spend a single đồng to fix our error.

Before shipping, we inspect each item carefully and pack it to be shockproof. If the product delivered does not meet the description, we will exchange it for another or refund you.

One note to put you at ease: bronze develops the color of age (patina) over time — this is normal, not a defect, and it can be polished again. During use, if you need advice on cleaning or maintaining bronze, just message us.

When you need to exchange or return an item, contact us within 3–7 days of receiving it, by phone or via the store's Zalo. Send along the unboxing video together with a few photos of the defective spot so we can take a quick look.

After confirming, we will guide you on how to send the item back and arrange an exchange for a new one or a refund. If anything in this policy is unclear, just call us and we will explain it thoroughly.