Frequently asked questions

We favor solidly cast bronze with crisp detailing, and we state the type of bronze for each piece in its description. It is normal for bronze to take on a patina over time — this is not a fault, and it can be polished again.

Depending on the product, we state the type of wood (such as jackfruit, rosewood, or fragrant rosewood). The wood is thoroughly treated before assembly; if you want to be sure, just ask and we will tell you honestly about each piece.

We choose ceramics and porcelain with a beautiful glaze, properly fired, that lasts well over time. Each piece clearly states its material, for your peace of mind.

Yes — in design, carving patterns and proportions. Photos are post-processed to show details clearly, and the dimensions and materials in the description are what your order is based on. With handcrafted pieces such as hand-painted statues or carved cabinets, two items of the same model naturally differ slightly in wood grain or brush strokes. For altar cabinets and high-value items, we send photos of the exact piece you will receive for your approval before delivery; for anything else, just message us on Zalo for real photos.

Every product states its true dimensions (height, width, depth). Where available, tap “Preview” and try it in your space on your phone to see exactly how it compares to your altar — no guessing from photos.

We choose each piece's size to be balanced, to suit your altar, and auspicious — picked with care, never at random. We're happy to explain the reasoning whenever you ask.

The right size for the incense burner and incense bowl depends on the length and depth of your altar, for proper balance. Send us your altar's measurements and we will suggest a set that fits and is well-proportioned for your altar.

Fragile items are carefully cushioned and packed in sturdy boxes before sending. For valuable or bulky pieces, we use specialized packing for the long journey.

Within the city usually takes 1–3 days; remote provinces around 3–7 days depending on the route. Large orders go by dedicated freight, and we will give you a specific timeframe when we confirm.

Eligible orders ship free within Ho Chi Minh City and neighbouring provinces. For distant provinces we cover part of the shipping fee; any remainder is stated clearly before we send. Bulky items (large altars and altar cabinets) need dedicated transport — charged at actual cost and confirmed before you decide. Nothing slipped in, nothing added on delivery.

Open the package and check the design, dimensions, and condition before paying (with COD). We recommend filming the unboxing so both sides can rest easy.

Let us know within 3–7 days along with the unboxing video. If it breaks or is faulty due to transit or the wrong item being sent, we will send a replacement or refund you — you will not be left out of pocket.

Ancestral-worship goods are spiritual items, so we cannot accept returns of pieces already used in worship, or exchanges due to a change of mind. In cases of breakage in transit, the wrong design delivered, or a product fault, an exchange or replacement is available (with an unboxing video).

Yes. We support you throughout use — for example, advising on how to clean and polish bronze. For the specifics of any given product, just ask and we will explain clearly.

Depending on the altar, it usually includes an incense bowl, an incense burner, a pair of cranes, a pair of candlesticks, a flower vase, an offering tray, a set of worship cups, and more. The 3-piece and 5-piece sets (Tam sự / Ngũ sự) are named for the number of main pieces. Message us and we will suggest a set that suits your family altar.

The general principle is balance and symmetry on both sides: the incense burner in the center, with the pair of cranes and pair of candlesticks on either side. If you are unsure, preview each piece in your space and check the balance before deciding, or message us for guidance.

You can order through the website, by phone, or on Zalo. Pay by COD (pay on delivery) or bank transfer; custom-made items require a 30% deposit. See the details on our How to Order page.

Of course. Just message us on Zalo or call, and tell us about your altar and your home's space — our family will advise you warmly, with no obligation to buy.