How to order

Ordering is simple, and every order is confirmed by phone

Buying altar goods is a meaningful matter, so we keep every step clear. You can order through the website, by phone, or on Zalo — and our family calls to confirm every order before delivery.

Ways to order

Choose whatever is easiest for you

Call / Zalo

The fastest way: call or message on Zalo for guidance and to place your order directly. Ideal when you want to ask in detail before buying.

Order on the website

Choose a product, preview it up close, then send your request right on the site. No account needed.

Visit the shop

If you are nearby, you can come see and handle the pieces in person before deciding. The address is on our Contact page.

Ordering on the website

5 simple steps

Choose a product

Find the piece you like. Where available, tap “Preview” to turn it around and try placing it on your family altar.

Send a request / Add to cart

Tap to order or use the contact button on the product. For items marked “Contact us,” send a request to get a quote.

Leave your delivery details

Fill in your name, phone number, and address. No account registration needed.

Choose payment & receive your order

Choose COD or bank transfer. For large items, we will advise on a suitable delivery method.

We call to confirm

Our family calls to confirm the order, the sizes, and the address before sending — we only deliver once everything is certain.

See the true size before you buy

The biggest worry when buying altar goods online is “will it fit my altar.” Where available, tap “Preview” to turn it and see it from every angle; on your phone, tap “Try it at home” to place the piece right onto your family altar — so you can see whether the proportions are right and balanced before you decide.

Payment

Payment options

Pay on delivery (COD)

Pay the courier only after checking the item. This is the option we encourage, for your peace of mind.

Bank transfer

Transfer before delivery (account details are sent when we confirm the order). Convenient for orders far away.

Deposit for custom orders

For items made to custom dimensions or with engraved names: a 30% deposit to begin preparation, with the balance paid on delivery once you have checked and are satisfied — recorded clearly for both sides.

Shipping

Careful delivery, transparent fees

We deliver nationwide and are honest about shipping fees — nothing hidden, nothing added on delivery.

Free shipping for nearby areas

Free delivery within Ho Chi Minh City and neighbouring provinces for eligible orders. For distant provinces we cover part of the shipping fee — any remainder is always stated clearly before we send, never a surprise.

Break-proof packing

Porcelain, bronze, and statues are carefully cushioned and packed in sturdy boxes for the long journey.

We call to confirm before sending

Orders far away are always confirmed by phone first — to make sure of the right item, the right address, and the right recipient.

Bulky items: real fees stated upfront

Large altars and altar cabinets need a dedicated freight vehicle — the fee is calculated based on the actual cost and stated clearly before you decide, with nothing slipped in.

Shipped via trusted carriers

Small and mid-size items go via Viettel Post, Vietnam Post and GHN; large altars and cabinets travel by dedicated freight. Fragile pieces are declared for insurance the whole way.

Help us with the right address

Please fill in your address and phone number carefully — a single wrong digit can send a parcel astray or delay it. Let's avoid that so your order arrives quickly and correctly.

Reference shipping fees (large items)

Inner-city Ho Chi Minh City & Hanoi	500,000 – 800,000 VND
Central Vietnam	1,000,000 – 1,500,000 VND
Remote provinces	1,500,000 – 2,000,000 VND

These are reference rates for bulky items. The exact fee depends on the address, floor/elevator access, and will be stated specifically by our staff when we call to confirm your order.

Checking your order on delivery

You may open the package and check the design, dimensions, and condition before paying. We recommend filming the unboxing — if anything is not right, let us know straight away so we can take care of it.

Exchange & replacement

Exchange or replacement within 3–7 days for breakage in transit, the wrong item delivered, or a product fault — an unboxing video is needed. We cannot accept returns of items that have already been used in worship, or exchanges due to a change of mind (altar goods are spiritual items).

Our quality commitment

Before sending, every item is checked again carefully. If a piece does not meet the quality described, we will exchange it or refund you — never a “just send it and be done” attitude.

Still have questions about ordering?

Just call or message us on Zalo, and our family will guide you step by step and help you choose the piece that suits your family altar.

Call now: 0901 268 651 Message on Zalo